How much does shipping cost?
Shipping is charged at a flat rate of $15.00 AUD.
How long will my order take to arrive?
Delivery times have been impacted severely for any orders being sent outside of Tasmania. Please allow up to (2) weeks for your order to arrive.
Important Information Regarding Parcel Deliveries (Outside Tasmania)
Statement from Australia Post (28/8/2020):
"Over the last three weeks, Australia Post has experienced a significant increase in demand as Victorians have increased their online buying due to stage 4 lockdowns. At the same time, Australia Post has been required to make additional adjustments in our processing and deliveries workforce to comply with the State Government's COVID Safe restrictions.
We want to reassure you that our people continue to work tirelessly under difficult and unprecedented circumstances with a firm commitment to serve you and your community.
As a result of the constraints on our network and the continuing rise in parcel volumes, our speed and ability to deliver has been impacted. And while we're doing everything we can to deliver your online purchases as safely and quickly as possible, we hope you understand that these additional restrictions have resulted in increased delays."
Note: Any interstate orders have been effected by this issue, please contact us if you have any further queries regarding shipping and delivery times.
How do I track my order?
Tracking will be provided for all orders, you will be sent an email or SMS once your order is dispatched so you can see where your order is at all times.
You can track your order via the link below by entering in your tracking number:
What you need to know:
Our online team (including postal service and distribution centres) don't operate over the weekend or on public holidays.
For any orders placed outside of business hours - please note that your order will be dispatched the following business day.
Will COVID-19 impact the delivery of my order?
In short, yes.
Please expect a delay in the processing and delivery of your order due to the impact of COVID-19 on both our couriers and our store.
No matter where you buy your products from, or who you shop online with, you will experience a delay in receiving your order at the moment. This is because all warehouses and postal networks globally have had to implement strict safety policies which slows down the dispatch process. On top of that, postal services are experiencing unprecedented volumes through their networks which further adds to the delay. It’s unavoidable and there is nothing we can do to speed it up. Please bear with us as we navigate safely through this crazy time, and know that our customer service and warehouse teams and your local shipping courier are working as hard, fast and safe as they can to get your order on its way to you.
Currently our online team are not delayed in processing orders, however you can expect delays of up to 2 weeks from the time you receive your shipping confirmation email from us if you chose standard delivery at checkout. The Australia Post express network is also slightly impacted, so please allow up to a week to receive your order from the date you receive your shipping information. For further service updates, please visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Should you have any further queries regarding Shipping, please contact us.