How much does shipping cost?
Our Standard Shipping Service is charged at a flat rate of $15.00 AUD. We also offer Express Post Service at $20.00, for our larger items classed as 'Bulky Items' the postage fee is $30.00.
These rates apply to items that are stocked in-store. Drop ship items may be charged at a higher rate.
How come I am being charged multiple amounts of postage for my order?
Some suppliers have offered our customers a "drop ship" service, meaning some goods you have ordered will come direct from the supplier and not our store in Tasmania. In these instances, there will be a separate freight charge as there will be multiple deliveries. (Eg. Knife Shop Australia)
How long will my order take to arrive?
Delivery times have been impacted severely for any orders being sent outside of Tasmania. Please allow up to (2) weeks for your order to arrive.
Important Information Regarding Express Post Parcel Deliveries (Outside Tasmania)
Statement from Australia Post (16/4/2020):
Express Post is still available and remains the fastest way to get mail from A to B. But current operating constraints mean we can’t guarantee next-business-day delivery at the moment.
We’re doing everything possible to deliver items quickly and will reinstate our next-business-day guarantee as soon as we can.
For the latest Express Post delivery times, see our domestic updates.
This change is necessary because of:
- new COVID-19 workplace health and safety requirements
- record parcel volumes
- fewer passenger flights (which we usually rely upon to carry many of our parcels)
Note: Any interstate orders have been effected by this issue, please contact us if you have any further queries regarding shipping and delivery times.
How do I track my order?
Tracking will be provided for all orders, you will be sent an email or SMS once your order is dispatched so you can see where your order is at all times.
You can track your order via the link below by entering in your tracking number:
What you need to know:
Our online team (including postal service and distribution centres) don't operate over the weekend or on public holidays.
For any orders placed outside of business hours - please note that your order will be dispatched the following business day.
Should you have any further queries regarding Shipping, please contact us.